COVID-19 Policy Statement
At Forest Gate, we are implementing Government and Hospitality Industry guidelines to ensure that our guests can enjoy their stay in as stress-free an environment as possible. In addition to our high-standard cleaning regime, we have introduced additional procedures to minimise risk.
We will contact guests 24 hours before arrival for confirmation that they are not displaying any symptoms of the virus. Similarly, we will confirm to guests that there is no sign of the virus within our own household.
Should a guest become unwell with suspected COVID-19 during their stay, the Government advice is as follows:
“If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.”
In the very unlikely event that guests become unwell at Forest Gate, we will endeavour to give every support possible.